Direct Debit Set Up - Business Phone Systems, Internet and Mobile from M12 Solutions

Set up a Direct Debit mandate

To set up a Direct Debit mandate with M12 Solutions, please click here.

M12 Solutions uses GoCardless to securely process Direct Debits.

If you are not authorised or you don’t hold the bank account details, please share this website link with the appropriate representative.

Direct Debit FAQs

Do I have to sign up to Direct Debit?

Ideally yes. This way, we can keep our prices low for customers and more efficiently process payments. If your business absolutely cannot pay using Direct Debit, then please get in touch and we can discuss alternative arrangements which will normally carry a surcharge.

What will appear on my bank statement?

M12SOLUTIONS.

Is this safe?

Yes. We use GoCardless to handle our Direct Debit processing. They store your bank details in their secure environment which means that we don’t see these, and instead we use a token when requesting payments.

When will you bill me?

We will always advise prior to any Direct Debit collection. For regular invoices, this is usually the 16th of the month, or the working day afterwards.

We will always advise you the amount and the date prior to collecting any Direct Debit payments by E-mail.

Please check with us to see which E-mails are set up to receive these notifications.

What happens if I disagree with the payment requested?

Please get in touch with us ASAP to discuss this. If there is an error we can cancel the specific Direct Debit collection against your account.

Please don’t cancel your Direct Debit mandate with your bank if you can help this, as this will take us longer to resolve.

Direct Debit Guarantee

The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit GC re M12 Solutions will notify you (normally 3 working days) in advance of your account being debited or as otherwise agreed. If you request GC re M12 Solutions to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit, by GC re M12 Solutions or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.

If you receive a refund you are not entitled to, you must pay it back when GC re M12 Solutions asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify GC re M12 Solutions.