Shared Inbox

Front: Shared Inbox

Front gives you a single platform to manage all your customer interactions. From Facebook, Twitter and WhatsApp, to SMS and web chat, modern businesses have many touch points with their customers, prospects and employees. Keeping track of all communications involves managing multiple applications, software and devices, which can be difficult.

With Front, you can manage all your interactions with a shared inbox. The single activity panel is separated by media type and has its own routing rule. You can assign conversations and quickly co-ordinate tasks, by adding comments and tagging colleagues.

Front enables your team to handle everything in one place and streamline customer interactions. The result: more efficient teams, happier customers and improved sales.

At M12, we use Front in-house, to manage and communicate with each other and our customers. We can help you get set up too.