As an M12 Solutions client you will enjoy a long term working relationship, a very prompt and attentive service level, with your needs always being considered as a priority.
Customer Case Studies
Choose from our list of case studies across a variety of industries and sectors and learn how we have helped our customers meet their challenges.
Helping Hands
Helping Hands have trusted M12 to provide, maintain and support their telecom systems for over 10 years. Building on this long-standing partnership, they have recently implemented call recording and reporting for their entire system to benefit from complete overview of their activities and calls.
Carter Community School
Carter Community School were looking to update and expand their old 50 user phone system and also wanted to cut their operating costs. We provided a Splicecom SV100 IP phone system, moved them from ISDN to SIP trunks and also added call reporting to improve communication and efficiency.
The Aaron Partnership – Giganet
The Aaron Partnership’s office in Salisbury was previously on a copper ADSL2+ connection. The speeds were extremely slow at around 10Mb/s download and 1Mb/s upload, thus having a significant impact on their business and how they could communicate and work efficiently. Find out how we helped with our own ultrafast Internet brand Giganet…
Windles Group
Windles Group had a 12 month old hosted telecoms solution in place that was not functioning as they had hoped. By listening and understanding the requirements, we were able to propose a robust and flexible hosted DBX solution with integrated Spectralink IP DECT system, to utilise their existing handsets. Read more about the difference our solution made.
Amari Plastics
The phone systems at Amari Plastics (Leeds) and SEP (Grantham) were old and tired, and the technology was fast becoming obsolete, so they decided they needed to upgrade and invest in a new system. We provided a private cloud DBX Managed Unified Communications system hosted in our resilient data centres. Find out more about what this meant for Amari Plastics…
St Anne’s School & Sixth Form College
St Anne’s phone system was over 13 years old and their call costs were high. They were looking to reduce the cost of their telephone bills without replacing their system, so we introduced ISIP.
Solent Stevedores
Solent Stevedores have been a customer of ours since 2009. They were looking to purchase a new telephone system and improved Internet connectivity. Find out more about how our system allowed them to expand as the business grew…
Dixcart
Dixcart are an independent group, with an experienced team of well-qualified, professional staff who have offered international professional support services for over 45 years. Dixcart have been a happy customer of M12 for many years so when they were looking to move their UK head office it was natural for them to discuss their requirements with us.
Larmer Tree Festival
Larmer Tree Festival is a music and arts festival held at the Larmer Tree Gardens in a rural area with no internet connection or phone line in place. Setting up and running a festival requires a lot of communication. Festival organisers wanted Internet and phone access before the event and throughout the five-day festival itself, so we sent our engineers out a week before to get them connected.
Citizens Advice Waverley & Godalming
Citizens Advice Waverley help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. M12 Solutions rolled out a SpliceCom telephone system across four sites over approximately eight weeks, although much of this time was for awareness and training of staff and approximately 100 volunteers.
Citizens Advice Chelmsford
Citizens Advice Chelmsford offers information and advice through face-to-face, phone, email and online. They assist with wide ranging issues including debt, welfare benefits, employment, housing and immigration. They required an upgrade to their communications that would allow flexible working, increase reliability and future-proof against new and unknown business requirements.
Beaulieu National Motor Museum
Beaulieu National Motor Museum boasts a collection of over 250 cars and motorcycles, which are housed in multiple buildings. They required a reliable system that would support every area of the estate, using both existing copper and fibre optic cabling.
Wika
Wika is a global market leader in pressure, temperature and level measurement technology. They required a cutting-edge telephone system that would allow expansion and deployment accross multiple sites.
NH Case
NH Case is a family-owned company who supply almost every category of food familiar to UK customers. They wanted to connect their 3 sites and update all their systems to a more modern, functional one.
The Fontmell
The Fontmell is a country style pub with six luxurious en-suite rooms that recently reopened after refurbishment. They required a telephony solution that would connect the bar, restaurant, office and bedrooms.
E3 Property
E3 Property is an investment and development company that operates in the UK and internationally. They required a low-cost telecoms solution that would allow effective communication between sites, no matter where they were in the world.
The Prince’s Foundation
The Prince’s Foundation teaches and demonstrates sustainable development and community engagement. They required a new phone system to keep up with the growing capacity of the charity.
The Aaron Partnership
The Aaron Partnership are professional independent financial advisors. Their existing telecoms contract was due to expire and they required a new phone system that could provide improved service levels and better value for money.
Host Europe Group
Host Europe Group is renowned for providing high quality hosting products with comprehensive technical support to over 1.7 million customers globally. Unfortunately their Shoretel network was not well looked after by their existing maintainer so they looked to change their maintenance provider.
Godolphin and Latymer School
Godolphin and Latymer is an independent school for 750 girls based in Hammersmith, London. M12 took over the support of the Splicecom system and assisted in ironing out issues which the previous supplier did not have sufficient experience to deal with. Since 2010 they have helped the school develop, expand and embrace new technologies…
The Colour Works International
Consolidating all communication functions to M12 meant we received great value for money including a full support contract. Couple this with a dedicated account manager who understands the needs of our business and clearly demonstrated how M12 could support us as we grew made it an easy decision to make…
