Privacy Policy

M12 Solutions takes your privacy extremely seriously. This privacy policy is designed to help you understand how we collect and use any information you provide, and to help you make informed decisions when doing business with M12 Solutions Ltd.

At M12 Solutions we are committed to maintaining the trust and confidence of our customers, suppliers, staff, visitors to our website, and all with whom we come into contact during our day to day business. We take your privacy very seriously, and hope that this Privacy Policy will give you more information on why we collect your personal information, how we use it, and how we keep it secure.

Our Principles of Data Protection

Our approach to data protection is built around four key principles. They are at the heart of everything we do relating to personal data.

Transparency: We take a human approach to how we process personal data by being open, honest and transparent.

Enablement: We enable connections and efficient use of personal data to empower productivity and growth.

Security: We champion industry leading approaches to securing the personal data entrusted to us.

Stewardship: We accept the responsibility that comes with processing personal data.

How we Collect your Data

Information you provide to us directly: Data you provide to enable us to fulfill your orders, or when you respond to an e-mail offer, or visit or use parts of our website for example.

Information we get from third parties: Most of the information we collect comes directly from you. Occasionally we may collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, so that we can better inform, personalise and improve our services, and to validate the personal data you provide.

How we Use your Data

We use your personal data to provide you with the services you have requested, and to manage our relationship with you. These communications may include operational communications (support, security), or marketing in accordance with your marketing preferences.

We may use the personal data we collect about you and other users of our website and services to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.


Security is a priority for us when it comes to personal data. We are committed to protecting your personal data and have appropriate technical and organisational measures in place to ensure that happens.


We will retain your personal data for as long as we have a relationship with you, and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention practice and current legal requirements.

Your Rights

You have the right to view, amend or delete the personal data that we hold on you.

Changes to this Privacy Policy

This policy will be reviewed periodically to ensure that it remains up to date.