Simple local and non-geographic number routing is nothing new; it’s the advanced features Myriad offers that separates it from the competition.
Benefits of Inbound
Inbound call services bring a wealth of benefits to your business:
- Not just a simple call routing engine.
Real time view and management features are available to businesses of any size and budget.
- In-depth reporting and statistics.
Use dynamic dashboards to see real-time views of calls by account or individual number.
- Up and running in minutes.
Myriad is a fully network-based platform, meaning no on-premise customer hardware is needed.
- Low provisioning and running costs.
No annual support or maintenance charges and home-based call agents reduce office costs.
- Fully flexible white-labelled portal.
Myriad’s powerful online portal has a nested hierarchy and can also be provided white-labelled or fully branded.
- Accessible from anywhere, any device.
Give your customers instant and complete control over their call routing plans and call agents, exactly when they need to.
- Business continuity built in.
As a network based platform, Myriad contains no single point of failure and is both logically and geographically resilient.
- Not just a simple call routing engine.
Real time view and management features are available to businesses of any size and budget. - In-depth reporting and statistics.
Use dynamic dashboards to see real-time views of calls by account or individual number. - Up and running in minutes.
Myriad is a fully network-based platform, meaning no on-premise customer hardware is needed. - Low provisioning and running costs.
No annual support or maintenance charges and home-based call agents reduce office costs. - Fully flexible white-labelled portal.
Myriad’s powerful online portal has a nested hierarchy and can also be provided white-labelled or fully branded. - Accessible from anywhere, any device.
Give your customers instant and complete control over their call routing plans and call agents, exactly when they need to. - Business continuity built in.
As a network based platform, Myriad contains no single point of failure and is both logically and geographically resilient.
Advanced Call Features
Usually only found in high end on-premise solutions, the Myriad inbound platform offers a wealth of call features including:01/ Simple call delivery02/ Queueing03/ Conferencing04/ Call distribution options05/ Multi-level IVR06/ Date and time based call delivery07/ Supplementary options such as missed call alerts and call whisper08/ Call delivery based on calling telephone number09/ Agent and skillset routing10/ Call delivery based on variable values11/ Decision based call delivery
NGN Advantages
Advantages of using Non Geographic Numbers01/ PortableNGNs are portable so if your business moves your numbers can stay the same.
02/ NationalCreates a truly national impression as your location is hidden.
03/ Measure SuccessAssigning a specific number to a new campaign ensures you can measure your marketing campaigns.
04/ CompetitiveBuild competitive advantage with free to dial 0800 numbers.
05/ Increase RevenueMany businesses offer rebates with Non Geographical Numbers increasing your revenue.
06/ Disaster RecoveryIn the event of disaster recovery calls to Non Geographical Numbers can be re-routed to another receiving line.
07/ No EquipmentNon Geographical Numbers are provided through a hosted telephone system so extra equipment is not required.
NGNs are portable so if your business moves your numbers can stay the same.
Creates a truly national impression as your location is hidden.
Assigning a specific number to a new campaign ensures you can measure your marketing campaigns.
Build competitive advantage with free to dial 0800 numbers.
Many businesses offer rebates with Non Geographical Numbers increasing your revenue.
In the event of disaster recovery calls to Non Geographical Numbers can be re-routed to another receiving line.
Non Geographical Numbers are provided through a hosted telephone system so extra equipment is not required.
NGN Standard Rates
Non Geographic Standard Rates Explained
- 03.
UK-wide numbers charged at a local rate.
- 055.
Corporate numbers.
- 056.
Location Independent Electronic Communications.
- 070.
Personal Numbering Services.
- 076.
Radiopaging Service.
- 0500/5.
Special Services. Free to callers except where there is a Pre Call Announcement (PCA).
- 0800/8.
Special Services. Free to callers except where there is a PCA.
- 0843/4.
Special services basic rate. Up to 6ppm* for BT customers.
- 0845.
Special services basis rate. Local call price for BT customers.
- 0870.
Non Geographic Number. Charged at geographic prices, except where call charges have been published in accordance with General Condition 14.2.
- 0871/2/3.
Special services higher rate. Up to 13ppm* for BT customers.
- 090/1.
Special services at Premium Rate. Up to £1.50pm/pc* for BT customers.
*plus your providers’ service charge.
- 03.
UK-wide numbers charged at a local rate. - 055.
Corporate numbers. - 056.
Location Independent Electronic Communications. - 070.
Personal Numbering Services. - 076.
Radiopaging Service. - 0500/5.
Special Services. Free to callers except where there is a Pre Call Announcement (PCA). - 0800/8.
Special Services. Free to callers except where there is a PCA. - 0843/4.
Special services basic rate. Up to 6ppm* for BT customers. - 0845.
Special services basis rate. Local call price for BT customers. - 0870.
Non Geographic Number. Charged at geographic prices, except where call charges have been published in accordance with General Condition 14.2. - 0871/2/3.
Special services higher rate. Up to 13ppm* for BT customers. - 090/1.
Special services at Premium Rate. Up to £1.50pm/pc* for BT customers.
*plus your providers’ service charge.
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