Advanced Inbound Call Services - Not just a simple call routing engine

Inbound Call Services

Inbound is a smart way for your business to manage the calls that it receives. It is a cloud-based telephony application that allows you to deliver exceptional customer service to your customers, regardless of the size of your business.

Simple local and non-geographic number routing is nothing new; it’s the advanced features Myriad offers that separates it from the competition.

Download brochure here

Benefits of Inbound

Inbound call services bring a wealth of benefits to your business:

Not just a simple call routing engine.
Real time view and management features are available to businesses of any size and budget.
In-depth reporting and statistics.
Use dynamic dashboards to see real-time views of calls by account or individual number.
Up and running in minutes.
Myriad is a fully network-based platform, meaning no on-premise customer hardware is needed.
Low provisioning and running costs.
No annual support or maintenance charges and home-based call agents reduce office costs.
Fully flexible white-labelled portal.
Myriad’s powerful online portal has a nested hierarchy and can also be provided white-labelled or fully branded.
Accessible from anywhere, any device.
Give your customers instant and complete control over their call routing plans and call agents, exactly when they need to.
Business continuity built in.
As a network based platform, Myriad contains no single point of failure and is both logically and geographically resilient.

Advanced Call Features

Usually only found in high end on-premise solutions, the Myriad inbound platform offers a wealth of call features including:

01/ Simple call delivery

02/ Queueing

03/ Conferencing

04/ Call distribution options

05/ Multi-level IVR

06/ Date and time based call delivery

07/ Supplementary options such as missed call alerts and call whisper

08/ Call delivery based on calling telephone number

09/ Agent and skillset routing

10/ Call delivery based on variable values

11/ Decision based call delivery

NGN Advantages

Advantages of using Non Geographic Numbers

01/ Portable

NGNs are portable so if your business moves your numbers can stay the same.

02/ National

Creates a truly national impression as your location is hidden.

03/ Measure Success

Assigning a specific number to a new campaign ensures you can measure your marketing campaigns.

04/ Competitive

Build competitive advantage with free to dial 0800 numbers.

05/ Increase Revenue

Many businesses offer rebates with Non Geographical Numbers increasing your revenue.

06/ Disaster Recovery

In the event of disaster recovery calls to Non Geographical Numbers can be re-routed to another receiving line.

07/ No Equipment

Non Geographical Numbers are provided through a hosted telephone system so extra equipment is not required.

NGN Standard Rates

Non Geographic Standard Rates Explained

03.
UK-wide numbers charged at a local rate.
055.
Corporate numbers.
056.
Location Independent Electronic Communications.
070.
Personal Numbering Services.
076.
Radiopaging Service.
0500/5.
Special Services. Free to callers except where there is a Pre Call Announcement (PCA).
0800/8.
Special Services. Free to callers except where there is a PCA.
0843/4.
Special services basic rate. Up to 6ppm* for BT customers.
0845.
Special services basis rate. Local call price for BT customers.
0870.
Non Geographic Number. Charged at geographic prices, except where call charges have been published in accordance with General Condition 14.2.
0871/2/3.
Special services higher rate. Up to 13ppm* for BT customers.
090/1.
Special services at Premium Rate. Up to £1.50pm/pc* for BT customers.

*plus your providers’ service charge.

Enquire Now

Here at M12 we take your privacy seriously and will only use your personal information to administer your account and to provide information about our products and services. By submitting this form you consent to us contacting you for this purpose.

0345 408 1212

Thanks for your enquiry. We will be in touch shortly

There has been a problem submitting your enquiry. Please try submitting again

Voice Systems

A business phone system is a significant investment and if chosen well, will prove to be the cornerstone of your business’ communications for many years.

Lines & Calls

M12 are able to offer you the best deal for you as well as serve you with great, proven support for years to come.

Business Internet

M12 connectivity is designed to make it easy for you to do what you need without the hassle.

Maintenance

We provide phone system maintenance support for your phone system. Whether we supplied it or not, we are happy to help