About Us: Business Phone Systems, Internet & Mobile from M12 Solutions

M12 Solutions is a single-source solutions provider for all your business telecommunications needs.

About M12

We can advise, propose and help you purchase from our complete portfolio of telecoms products and services, no matter where you are based.

From VoIP phone systems to high-speed leased line Internet connectivity, from lines and calls to business mobile phones, M12 Solutions is a great provider for your systems and services.

M12 Solutions provides a one-stop telecoms solution, guaranteed to save you money and provide you with a better level of service. As an M12 Solutions client you will enjoy a long term working relationship, a very prompt and attentive service level, with your needs always being considered as a priority.

Our History

2018

M12 connects to CityFibre & Entanet (a CityFibre company) to offer Gigabit fibre services in over 40 Cities around the UK
M12 connects to Zen Internet to offer premium & unlimited UK national superfast and ultrafast broadband service
M12 expands Giganet Local Cities Openreach exchange roll-out to Salisbury
M12 joined the Distributor Take-back Scheme for recycling electronics, to reduce our impact on the environment
M12 launches Giganet – the brand name for M12’s connectivity services
M12 sells its share in the Wessex Internet brand it co-founded in 2012, after taking it from 0 customers to over 2,000

2017

Finalist for 3 ISPA Awards
Finalist for 3 Blackmore Vale Business Awards
Launch of DBX
New M12 London Office
M12 adds GTT Tier 1 IP Transit to its ISP network, offering reduced latency, increased capacity and resilience
M12 establishes core data centre presence in Telehouse North
M12 launches our hosted Hermes omni channel contact centre solution
M12 begins unbundling Openreach exchanges, starting with Basingstoke & Winchester, a precursor to the launch of our Giganet Local Cities brand

2016

M12 adds NTT Tier 1 IP Transit to its ISP network, offering reduced latency, increased capacity and resilience
Won 'Best Wireless' ISPA Award
Launch of new website and brand refresh
Finalist for 'Best Customer Service' and 'Best Superfast Internet' ISPA Awards
Finalist 'Reseller of The Year (Medium)' Comms Business Award
M12 achieves an industry-leading Net Promoter Score of +63, beating our previous score of 41

2015

M12 joins the London Internet Exchange, also known as LINX
M12 provides Government £3,000 Internet Connection grants to multiple businesses across the UK
Finalist in the prestigious UK Customers Experience Awards
Steve Walker appointed to the board of M12

2014

M12 are delighted to receive a very credible Net Promoter Score of 41
Highly Commended 'Customer Service' South Coast Business Awards
Finalist 'Best Use of Technology' South Coast Business Awards
Finalist 'Small Business of the Year' South Coast Business Awards
Matthew Skipsey and Kevin Allen appointed to the board of M12
Finalist 'Business of the Year' Western Daily Press Business Awards

2013

M12 celebrates 10 years in business
Winner of 'Sales Team of the Year' Comms Dealer Awards
Highly Commended 'Best Marketing Campaign' Comms Dealer Awards
Winner 'Reseller of the Year' Comms Business Awards
Gained Investors in People Award Gold Standard

2012

M12 Solutions launches new website
M12 Solutions launches a new high-speed broadband service called Wessex Internet to allow the ‘poorly connected’ communities in and around The Blackmore Vale access to a superfast Internet connection
M12 Solutions’ sister company, Comm21 celebrates their four year anniversary as the providers of engineering services to telecoms resellers
We recruit two marketers tasked to raise our awareness locally, regionally as well as provide support to M12's fast-growing franchisee base
We complete a major system upgrade for Raven Housing Trust and become their Telecoms Support firm of choice. Raven can now be sure that they continue to deliver great call answering services to its 6,000 strong housing rentals base

2011

We become the Telecoms and Internet Connectivity provider for the Institute of Directors (IoD), recognised as an influential and respected membership organisation in the UK, a massive seal of approval for business owners
We make a significant drive in business data products and services, providing high-speed internet via fibre and EFM services
We launch our franchise programme, a unique opportunity to enter a market where every business is a potential customer, and we sign our first M12 Solutions Franchisee
We attain SpliceCom Visionary status meaning that we are accredited by SpliceCom to sell, install and maintain maximiser XS based solutions in addition to those at the advanced level
We take on ShoreTel Fixed Mobile Convergence System to be able to merge Smartphones with the phone system and train hard to secure accreditation

2010

Based in North Dorset, Wessex Internet was founded by Matthew Skipsey of M12 and The Ranston Estate as an innovative solution to the need of superfast broadband coverage in the area.
We secure our first SpliceCom Vision Call Centre Phone system for Crash Services in Northern Ireland.
We support Vulcan to the Sky and the Royal Marines Charitable Trust.

2009

We partner with Gamma to provide our network services and Griffin Internet for business critical data services.
We sell our 200th SpliceCom Phone System and begin selling the newly launched SpliceCom Vision management and recording suite.
Our in-house team develop Keep21, a customer portal, unique to M12 Solutions clients, allowing our customers to have complete view of the services and products we provide and the ability to interact with their data.

2008

We bring professional services in-house so that we can provide our customers the best possible service and Comm21 is established.
We win the You Can Do It Awards a local business community award for raising over £10k for the cystic fibrosis ward at Southampton General Hospital.

2007

We win Top Performing Reseller at SpliceCom’s Annual Reseller Event - their most esteemed award.

2006

Our expanding team move into new 2,000sq ft premises in The Belfry on Solent Business Park. The new offices provide excellent meeting, presentation and phone system demonstration facilities as well as a suite encompassing hot desks for field based staff.
We win Overall Reseller of the Year at the Comms Channel Awards, our industry’s most prestigious award.

2005

We win Best Multi-Site Solution at the Annual SpliceCom Reseller Event.
We win Most Innovative Product and are finalists in the prestigious Reseller of the Year category at the Comms Channel Awards
Our Isle of Wight Radio Network goes live providing island-wide organisations with considerably increased bandwidth. Customers of the new service include Red Funnel Ferries, Co-Op, Isle of Wight Council and Cowes High School.

2004

We receive Investors in People accreditation, the UKs leading people management standard, specialising in business performance through our people.
We secure a £0.5million contract with The Mortgage Lender to supply and service their large system and network service.
We win Most Innovative Product at the Comms Channel Awards, the most credible and well supported event, designed to genuinely recognise excellence in our industry.
We sponsor local football team Brookfield FC, a local Sunday morning football team.
We win significant contract to supply a multi-site telecommunications solution to PaperlinX UK, one the world’s leading merchants of paper, communication materials and diversified products and services.
We supply a global fund management company with offices based in London, Lausanne, New York, Boston and Hong Kong with an internationally connected SpliceCom system for over 120 users.

2003

We partner with BT and TalkTalk (formerly Opal Telecom).
We become a reseller of SpliceCom phone systems, Britain’s leading designer, developer and manufacturer of IP-PBX/Business Telephony/Unified Communication systems.
M12 Solutions is formed by Managing Director, Andrew Skipsey.

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Our Brands

M12 Solutions is the parent company to the following brands...

Giganet

M12 Solutions has supplied Internet connectivity since 2003 and became an Internet Service Provider in our own right in early 2011. In 2015 the business significantly upgraded its capability and invested in the latest technology and peering arrangements, thus launching Giganet. Giganet positions our next generation reputation and suite of products and services.

Comm21

Comm21 has been established since early 2008 and provides engineering support for over 20,000 telecoms ports for businesses that operate across the UK and beyond. Comm21 work exclusively with resellers who rely on responsive, expert and thorough white labelled professional services.