Call & Contact Centre Expo 2019 - Business Phone Systems, Internet and Mobile from M12 Solutions

It was great to meet you at the expo.

Thank you for joining us at the Call and Contact Centre Expo 2019 at the ExCel, London on 27th and 28th March 2019.

As Europe’s leading Call and Contact Centre event, the expo welcomed over 10,000 industry professionals and suppliers. There were keynote speakers, seminar sessions and a wealth of networking opportunities throughout the 2 days.

We spoke to many visitors throughout the day and our conversations confirmed what we suspected. Many businesses are facing the same challenges in their day-to-day operations. Many of you said your current connectivity lacks the speeds, reliability and SLAs you need to sustain and grow your contact centres. You said increasing amounts of downtime and disruptions are significantly affecting your operations.

We have a special offer for anyone who attended the show!

Use code M12 CALL to get 2 months free on Hermes Contact Plus on a 3 year deal.
Use code CCC19 to get 5% discount on a Giganet Internet connection.

Satisfying Contact Centre Software

Flexible, omni-channel communications from the cloud. For delighted customers, agents and executives. Wherever you are.

Today, channels of communication overlap, blend and pivot in real-time. Using voice, email, webchat and even social media, your contacts expect you to understand, and resolve issues quickly, regardless of their channel choices. Hermes Contact Plus will allow you to function efficiently in today’s globally competitive market.

Your contact centre requires superior, productivity-enhancing features, flexibilty, omni-channel communications, seamless integration and cloud agility, amongst other things.

Accelerating Contact Centre Growth with Connectivity

At last year’s expo, we realised that for many Contact Centres connectivity was often an after-thought. Large numbers of suppliers at the expo were focused on features, omni-channel communications and security without considering the value of fast and reliable connectivity.

Without it, Contact Centres face slower response times, increased downtime and poor QoS/QoE. At M12 and Giganet, we’ve integrated our award-winning Contact Centre features with our innovative Gigabit connectivity to accelerate the growth of Contact Centre businesses locally, regionally and nationally.

Click below to find out why your Contact Centre needs high quality Internet connectivity.

Giganet: Ultrafast Gigabit Broadband and Leased Lines

Giganet is M12’s ISP brand that delivers premium, innovative and responsive connectivity to businesses of all sizes. We’re proudly accelerating the growth of contact centres across the UK with great value and unparalleled service.

Giganet is not like most Internet providers. We work with the best local infrastructure networks across the UK, to offer businesses uncompromising fibre-rich connectivity.