Below are some kind words from a selection of our existing customers…
Some kind words from existing clients
Don't be shy...tell us what you think!
What wins it for me is the human personal touch that every member of your team give, no matter what the pressure or the workload.During this whole process, all M12 staff have been professional and prompt. What wins it for me is the human personal touch that every member of your team give, no matter what the pressure or the workload. Now that is exceptional and should never be taken for granted.
During this whole process, all M12 staff have been professional and prompt. What wins it for me is the human personal touch that every member of your team give, no matter what the pressure or the workload. Now that is exceptional and should never be taken for granted.
Really pleased, definitely made the right choice.The phone transition went very smoothly and we’ve already used recording facility to great effect. Really pleased, definitely made the right choice.
The phone transition went very smoothly and we’ve already used recording facility to great effect. Really pleased, definitely made the right choice.
From the very outset they showed how working with a local business really pays dividends.Working with M12 has been a real breath of fresh air. Our client had an urgent need to get a complex MPLS installed in a very short period of time and M12 pulled out all the stops to make it happen. From the outset they showed how working with a local business really pays dividends, getting engineers onsite quickly to document requirements, turning around technical and commercial documents quickly and helping us deploy emergency 4G connections to each location in just one hour!
From start to finish the process was effortless and the team demonstrated a high degree of professionalism and determination. Their engineers were extremely knowledgeable and the support and admin staff very organised. As a result, as each piece was installed it worked perfectly, first time.
There’s really no part of the process we could find fault with and we look forward to many more projects working alongside them.
Working with M12 has been a real breath of fresh air. Our client had an urgent need to get a complex MPLS installed in a very short period of time and M12 pulled out all the stops to make it happen. From the outset they showed how working with a local business really pays dividends, getting engineers onsite quickly to document requirements, turning around technical and commercial documents quickly and helping us deploy emergency 4G connections to each location in just one hour!
From start to finish the process was effortless and the team demonstrated a high degree of professionalism and determination. Their engineers were extremely knowledgeable and the support and admin staff very organised. As a result, as each piece was installed it worked perfectly, first time.
There’s really no part of the process we could find fault with and we look forward to many more projects working alongside them.
The pricing was fair, the phones are fab and the service has been spot on. Big recommendation from us.Huge thank you to M12 Solutions for our new Yealink phone system. The pricing was fair, the phones are fab and the service has been spot on. Big recommendation from us. The team are all really happy with the result.
Huge thank you to M12 Solutions for our new Yealink phone system. The pricing was fair, the phones are fab and the service has been spot on. Big recommendation from us. The team are all really happy with the result.
Moving to M12's Giganet Cloud has improved managability, reduced overheads and increased our resilience. The associated managed service they provide means we can keep up our business growth.As the majority of enquiries about care come through a highly-developed digital marketing presence, alongside traditional media activity, inbound call traffic and connectivity is of critical importance, with very high levels of availability required.
M12 has supported the very rapid growth of the business in recent years, with high levels of reliability and availability, with prompt response, on the few occasions this has been required, to resolve issues which impact availability of communications and other activity.
As the majority of enquiries about care come through a highly-developed digital marketing presence, alongside traditional media activity, inbound call traffic and connectivity is of critical importance, with very high levels of availability required.
M12 has supported the very rapid growth of the business in recent years, with high levels of reliability and availability, with prompt response, on the few occasions this has been required, to resolve issues which impact availability of communications and other activity.
We wouldn’t hesitate to recommend Giganet from M12 Solutions.Giganet were able to provide us with strategic advice to deliver a Superfast Internet connection to our poorly connected business park and in addition provide an innovative solution that allowed us to share the costs and benefits with our neighbours. This coupled with their fantastic support mean we wouldn’t hesitate to recommend Giganet from M12 Solutions.
Giganet were able to provide us with strategic advice to deliver a Superfast Internet connection to our poorly connected business park and in addition provide an innovative solution that allowed us to share the costs and benefits with our neighbours. This coupled with their fantastic support mean we wouldn’t hesitate to recommend Giganet from M12 Solutions.
Your team provided great support, really pleased with such an efficient and friendly service.I’d like to say thank you for the great service your team provided today. I am new to our company so still learning who some of our support services are. It just so happens that there was an issue when I was alone in the office! Your team provided great support, really pleased with such an efficient and friendly service. The issue was sorted immediately by your cheerful and professional engineer and you also emailed me to ensure that I now have your details for any future problems, which was a great touch.
I’d like to say thank you for the great service your team provided today. I am new to our company so still learning who some of our support services are. It just so happens that there was an issue when I was alone in the office! Your team provided great support, really pleased with such an efficient and friendly service. The issue was sorted immediately by your cheerful and professional engineer and you also emailed me to ensure that I now have your details for any future problems, which was a great touch.
Very professional company offering a good savings on telephone costs whilst still giving us a high level of customer service.We have been using M12 for our business telecommunications for just under a year now and have saved on both the cost of our telephone calls and line rentals. We have found them to be a very professional company offering a good savings on telephone costs whilst still giving us a high level of customer service. We hope to review with them our telephone hardware over the next year and to make additional savings whilst improving the amount of features and functions we get from our phone systems. So far M12 have been a real pleasure to deal with.
We have been using M12 for our business telecommunications for just under a year now and have saved on both the cost of our telephone calls and line rentals. We have found them to be a very professional company offering a good savings on telephone costs whilst still giving us a high level of customer service. We hope to review with them our telephone hardware over the next year and to make additional savings whilst improving the amount of features and functions we get from our phone systems. So far M12 have been a real pleasure to deal with.
M12 Solutions are a joy to work with, gone are the days of endless hours on the phone to other suppliers trying to resolve even the simplest of issues.M12 Solutions are a joy to work with, gone are the days of endless hours on the phone to other suppliers trying to resolve even the simplest of issues. The dedicated account management brings a fresh feel to doing telephony business and it’s a relief to know that unlike other companies you don’t get a new account manager every month.
M12 Solutions are a joy to work with, gone are the days of endless hours on the phone to other suppliers trying to resolve even the simplest of issues. The dedicated account management brings a fresh feel to doing telephony business and it’s a relief to know that unlike other companies you don’t get a new account manager every month.
Many thanks I’m pleased to say the system’s working very well and I am always impressed by the service provided.Many thanks I’m pleased to say the system’s working very well and I am always impressed by the service provided.
Many thanks I’m pleased to say the system’s working very well and I am always impressed by the service provided.
...a big thank you to you and your team.The installation took place this week and I must say it went very smoothly. At present after a few days we are all getting used to the new system and it appears to be working very well, our staff are embracing it fully, so a big thank you to you and your team. Mike was very efficient in the installation and training and Kevin was very good in the planning stage.
The installation took place this week and I must say it went very smoothly. At present after a few days we are all getting used to the new system and it appears to be working very well, our staff are embracing it fully, so a big thank you to you and your team. Mike was very efficient in the installation and training and Kevin was very good in the planning stage.
If a problem arises then their technicians are quick to diagnose and repair. M12 gives us confidence that when an issue with the phone system arises it will be dealt with quickly and professionally.M12 Solutions have supported our telephone, voicemail and call recording systems for a while now. They are always able to give me advice on configuration, explaining how I can do it myself. If a problem arises then their technicians are quick to diagnose and repair. M12 gives us confidence that when an issue with the phone system arises it will be dealt with quickly and professionally.
M12 Solutions have supported our telephone, voicemail and call recording systems for a while now. They are always able to give me advice on configuration, explaining how I can do it myself. If a problem arises then their technicians are quick to diagnose and repair. M12 gives us confidence that when an issue with the phone system arises it will be dealt with quickly and professionally.
M12 consistently takes the initiative. It is M12 that is always first to point out how new technology can benefit our business and reduce costs. M12 Solutions are much more than a telecoms supplier. Their advice and recommendations are always based on what’s best for US, not what makes them the most commission. Although we have been delighted with M12s service over the last six years it is our policy to check prices annually to compare the market and check we are still getting value for money. On each and every occasion we have been delighted to find that we are enjoying the best prices available as well as a relationship we enjoy with people we like.
M12 consistently takes the initiative. It is M12 that is always first to point out how new technology can benefit our business and reduce costs. Indeed it would be fair to say that they always have a plan for us to improve our technology and bottom line.
Professional and attentive, I have no hesitation in recommending Andrew and his team.
M12 Solutions are much more than a telecoms supplier. Their advice and recommendations are always based on what’s best for US, not what makes them the most commission. Although we have been delighted with M12s service over the last six years it is our policy to check prices annually to compare the market and check we are still getting value for money. On each and every occasion we have been delighted to find that we are enjoying the best prices available as well as a relationship we enjoy with people we like.
M12 consistently takes the initiative. It is M12 that is always first to point out how new technology can benefit our business and reduce costs. Indeed it would be fair to say that they always have a plan for us to improve our technology and bottom line.
Professional and attentive, I have no hesitation in recommending Andrew and his team.
They are responsive, in and out of hours, and prompt in delivering changes to routing and generally offer a 'can do' approach to issues.We have used M12 Solutions for our switch maintenance and telephony traffic NGNs and recording options for five years. They are responsive, in and out of hours, and prompt in delivering changes to routing and generally offer a ‘can do’ approach to issues.
A particular element of their service is their willingness to investigate possible solutions and enhancements to our operations both at our behest and proactively in a comprehensive and non-sales, pushy way. When the investigations do not lead to an implementation, there is never any loss of desire to address the next one.
We have used M12 Solutions for our switch maintenance and telephony traffic NGNs and recording options for five years. They are responsive, in and out of hours, and prompt in delivering changes to routing and generally offer a ‘can do’ approach to issues.
A particular element of their service is their willingness to investigate possible solutions and enhancements to our operations both at our behest and proactively in a comprehensive and non-sales, pushy way. When the investigations do not lead to an implementation, there is never any loss of desire to address the next one.
They have provided us with an excellent around the clock service and have always been extremely professional.We’ve used M12 Solutions for over six years. They have provided us with an excellent around the clock service and have always been extremely professional. Whenever our company has scaled up or down they have been more than accommodating and always been there to trouble shoot and find the best, most cost-effective solutions.
We’ve used M12 Solutions for over six years. They have provided us with an excellent around the clock service and have always been extremely professional. Whenever our company has scaled up or down they have been more than accommodating and always been there to trouble shoot and find the best, most cost-effective solutions.
M12 Solutions are always just a (non auto-attendant) call away and we are fortunate to have some of the most helpful, knowledgeable engineers around.M12 Solutions are always just a (non auto-attendant) call away and we are fortunate to have some of the most helpful, knowledgeable engineers around.
M12 Solutions are always just a (non auto-attendant) call away and we are fortunate to have some of the most helpful, knowledgeable engineers around.
I feel that we are in safe hands with M12I feel that we are in safe hands with M12 and, whilst technology cannot always be trusted to behave, I am sure that any problems we may have will be resolved quickly. M12 seem to me to be a very professional, accommodating and helpful and I would definitely recommend them.
I feel that we are in safe hands with M12 and, whilst technology cannot always be trusted to behave, I am sure that any problems we may have will be resolved quickly. M12 seem to me to be a very professional, accommodating and helpful and I would definitely recommend them.
You are a saviour! Some parts of our current system, from another supplier, were not usable and now they work perfectly thanks to M12You are a saviour! Some parts of our current system, from another supplier, were not usable and now they work perfectly thanks to M12
You are a saviour! Some parts of our current system, from another supplier, were not usable and now they work perfectly thanks to M12
I have always been impressed by M12s service, responsiveness and professionalism and have never hesitated to recommend them to my peers.Andrew and his team at M12 Solutions were recommended to me by an old friend over five years ago. I have always been impressed by M12s service, responsiveness and professionalism and have never hesitated to recommend them to my peers. The system that M12 installed for us has enabled us to significantly reduce our telecommunications costs whilst making communication between people who travel constantly between our four offices in two countries absolutely seamless.
Andrew and his team at M12 Solutions were recommended to me by an old friend over five years ago. I have always been impressed by M12s service, responsiveness and professionalism and have never hesitated to recommend them to my peers. The system that M12 installed for us has enabled us to significantly reduce our telecommunications costs whilst making communication between people who travel constantly between our four offices in two countries absolutely seamless.
M12 provide a highly professional service and any problems encountered are dealt with efficientlyAs with most businesses, the phone system is critical at CW Fellowes. As business and tax advisers, we spend a great deal of time on the phone to clients helping them to manage and develop their businesses and improve their tax positions. We have been a customer of M12 for a number of years and they have been able to provide us with a cost effective, modern phone system that meets our needs. M12 provide a highly professional service and any problems encountered are dealt with efficiently
As with most businesses, the phone system is critical at CW Fellowes. As business and tax advisers, we spend a great deal of time on the phone to clients helping them to manage and develop their businesses and improve their tax positions. We have been a customer of M12 for a number of years and they have been able to provide us with a cost effective, modern phone system that meets our needs. M12 provide a highly professional service and any problems encountered are dealt with efficiently
We have been so pleased with the superb service provided by M12 over the past year.We have been so pleased with the superb service provided by M12 over the past year. They took over the support for our phone system at a critical stage for us and provided more than just support. 12 months down the line we have now managed to increase our call capacity at a fraction of the cost and each time we’ve needed something it’s been dealt with immediately. Thank you all so much for your continued support.
We have been so pleased with the superb service provided by M12 over the past year. They took over the support for our phone system at a critical stage for us and provided more than just support. 12 months down the line we have now managed to increase our call capacity at a fraction of the cost and each time we’ve needed something it’s been dealt with immediately. Thank you all so much for your continued support.
We have always found the team to be very knowledgeable, flexible, helpful, innovative and professional.PaperlinX UK has been a customer of M12 Solutions for a number of years. During this time we have used the company to provide our fixed line services, NGNs and telephone system supply and maintenance. In respect of telephone systems, we have used M12 to roll out a significant number of Splicecoms across the group and the service we have received in terms of planning, installation and continuing support has been first class. We have always found the team to be very knowledgeable, flexible, helpful, innovative and professional.
PaperlinX UK has been a customer of M12 Solutions for a number of years. During this time we have used the company to provide our fixed line services, NGNs and telephone system supply and maintenance. In respect of telephone systems, we have used M12 to roll out a significant number of Splicecoms across the group and the service we have received in terms of planning, installation and continuing support has been first class. We have always found the team to be very knowledgeable, flexible, helpful, innovative and professional.
I have always found the M12 team to be very helpful and responsive.I have always found the M12 team to be very helpful and responsive.
I have always found the M12 team to be very helpful and responsive.
Really good service, very helpful and they always return calls.Really good service, very helpful and they always return calls.
Really good service, very helpful and they always return calls.
Just a quick email to thank yourself and your team for the recent project you completed for us.Just a quick email to thank yourself and your team for the recent project you completed for us. I am very pleased in the manner of which it was handled, from the initial stages of quotation and design, through to delivering a system with professional project management and installation.
Just a quick email to thank yourself and your team for the recent project you completed for us. I am very pleased in the manner of which it was handled, from the initial stages of quotation and design, through to delivering a system with professional project management and installation.
Their staff have been attentive and efficient whenever we have spoken to them and very importantly, when they say they’ll call back, they do!We have found M12 Solutions to be a very competitive provider of cost-effective telephone service. Their staff have been attentive and efficient whenever we have spoken to them and very importantly, when they say they’ll call back, they do!
We have found M12 Solutions to be a very competitive provider of cost-effective telephone service. Their staff have been attentive and efficient whenever we have spoken to them and very importantly, when they say they’ll call back, they do!
The M12 team are adept at meeting whatever business communication requirements I put to them.Andrew’s team have got the right balance on how to look after you. I talk to a lot of telecoms firms but they are often overbearing. The M12 team are adept at meeting whatever business communication requirements I put to them. Overall I am very pleased.
Andrew’s team have got the right balance on how to look after you. I talk to a lot of telecoms firms but they are often overbearing. The M12 team are adept at meeting whatever business communication requirements I put to them. Overall I am very pleased.
I would not hesitate in recommending them to anyone!We have dealt with Andrew and the M12 Solutions team for a number of years now and have always found them extremely helpful, professional and friendly in their approach to helping us find cost effective solutions to meet our needs. When things have gone wrong or we have needed help/advice on making changes to our system, the support team has always been very prompt in dealing with and resolving our issues as well. I would not hesitate in recommending them to anyone!
We have dealt with Andrew and the M12 Solutions team for a number of years now and have always found them extremely helpful, professional and friendly in their approach to helping us find cost effective solutions to meet our needs. When things have gone wrong or we have needed help/advice on making changes to our system, the support team has always been very prompt in dealing with and resolving our issues as well. I would not hesitate in recommending them to anyone!
We would definitely recommend M12 Solutions, they provide excellent customer service and everything's always on time. We would definitely recommend M12 Solutions, they provide excellent customer service and everything’s always on time. Both Matt and Mike have been fantastic in helping us find a solution. They always go the extra mile to help us out and always suggesting ways forward for the school. Just really impressed with the overall service and obviously the products as well!
We would definitely recommend M12 Solutions, they provide excellent customer service and everything’s always on time. Both Matt and Mike have been fantastic in helping us find a solution. They always go the extra mile to help us out and always suggesting ways forward for the school. Just really impressed with the overall service and obviously the products as well!
...support from the M12 Solutions team has been excellent.We have been using our Shortel system across multiple sites (including New York) since August 2008. Installs have been fast and relatively pain free and the support from the M12 Solutions team has been excellent. The Shoretel web based admin console makes configuring and maintaining the system very easy and using VoIP across our networks enables cost-effective calls.
We have been using our Shortel system across multiple sites (including New York) since August 2008. Installs have been fast and relatively pain free and the support from the M12 Solutions team has been excellent. The Shoretel web based admin console makes configuring and maintaining the system very easy and using VoIP across our networks enables cost-effective calls.
M12s Service can't be improved! Their service level is always high.M12s Service can’t be improved! Their service level is always high.
M12s Service can’t be improved! Their service level is always high.
M12 Solutions' service has been exemplary, many thanks.
...polite, knowledgeable and efficient whilst treating us like human beings and valued customers.In both sales and technical expertise we have found M12 to be polite, knowledgeable and efficient whilst treating us like human beings and valued customers.
In both sales and technical expertise we have found M12 to be polite, knowledgeable and efficient whilst treating us like human beings and valued customers.
Really grateful especially of their meticulous testing as such not one person has rung me today to say that they have any issuesJust wanted to say a huge thanks to Matt and Carlo for all their help on Saturday. It was a very long day and even with lots of hiccups, through no fault of their own, they continued to work tirelessly and got all the phones moved over to the new copper on Saturday. Really grateful especially of their meticulous testing as such not one person has rung me today to say that they have any issues so all up and working as expected!
Just wanted to say a huge thanks to Matt and Carlo for all their help on Saturday. It was a very long day and even with lots of hiccups, through no fault of their own, they continued to work tirelessly and got all the phones moved over to the new copper on Saturday. Really grateful especially of their meticulous testing as such not one person has rung me today to say that they have any issues so all up and working as expected!
