Typically, our engineers can solve minor problems remotely within a matter of minutes. M12 Solutions provide three levels of Mitel (ShoreTel) phone system maintenance support depending on the amount of care you require.
Mitel Maintenance
We have our own team of dedicated, in-house engineers who are certified to install, upgrade and maintain Mitel (ShoreTel) phone systems.
Mitel Support Packages from M12
M12 Solutions provide three levels of Mitel phone system maintenance support depending on the amount of care you require:01/ Platinum supportMost clients that choose Platinum SystemShield do so because they require support over and above what is delivered in the Gold and Silver SystemShield, for example, a guaranteed response window of two hours.
02/ Gold supportMany clients that choose Gold SystemShield are often mission critical and rely heavily on the sub four hour response time that is guaranteed with this level of support.
03/ Silver supportPeople who chose Silver could wait until the following day for repair work if they call in the afternoon. Those who need us to work in the evening to repair before the following day select Gold cover.
01/ Platinum support
Most clients that choose Platinum SystemShield do so because they require support over and above what is delivered in the Gold and Silver SystemShield, for example, a guaranteed response window of two hours.
02/ Gold support
Many clients that choose Gold SystemShield are often mission critical and rely heavily on the sub four hour response time that is guaranteed with this level of support.
03/ Silver support
People who chose Silver could wait until the following day for repair work if they call in the afternoon. Those who need us to work in the evening to repair before the following day select Gold cover.
Why M12 Solutions?
Design. Implement. Support.We can advise, propose and help you purchase from our complete portfolio of telecoms products and services, no matter where you are based.
M12 Solutions provides a one-stop telecoms solution, guaranteed to save you money and provide you with a better level of service. As an M12 Solutions client you will enjoy a long term working relationship, a very prompt and attentive service level, with your needs always being considered as a priority.
We can advise, propose and help you purchase from our complete portfolio of telecoms products and services, no matter where you are based.
M12 Solutions provides a one-stop telecoms solution, guaranteed to save you money and provide you with a better level of service. As an M12 Solutions client you will enjoy a long term working relationship, a very prompt and attentive service level, with your needs always being considered as a priority.
An introduction to M12 Solutions
Watch our video to get an insight to who we are and what we do...
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