X Factors are attributes of 12 Solutions which you might not find in some of our competitor's  businesses. They are, we feel, important elements which will help you decide that M12 is a good place to move to, for all of your telecoms needs. In no particular order they include:

1. The fact our team has been together for many years and working in telecoms providing early ISDN services, contact centres and went through some of the early pain of networking systems and providing new Voice over IP solutions. From Andrew, who has a track record of telecomms sales continuity going back 20 years to Kevin who was head of IT at Cunard who runs M12's Operations team. Our approach is one of reducing risks and being thorough, to help ensure systems go in right first time.

2. Because we continually evaluate the market place for the best emerging products and services we provide a consultative service to our clients with briefings, electronic publications and phone updates. We are convinced that this "fleet of foot" approach to help keep IT managers and Strategic Management of our clients up to date helps them to be able to make informed decisions.

3. M12 has evolved through the provision of innovative telecomms solutions to its clients. these afte include wireless, teleworking, CTI and integrating Mobiles into the overall solution. With Unified communications experience, contact centres and Voice Over IP Trunks, the result is often a huge productivity upgrade for our clients. Our latest Web Conferencing product is proving to be very exciting and is a potential real differentiator.

4. We like to do business with a bit of style, if this means we have a conversations at a Sailing events , our regular Thruxton Karting events or even a discussion over a nice lunch, then we feel this is a great way of doing business.

5. Business is much more than the customer supplier relationship. Often we become good trusted business friends with those we deal with. The unwritten rules of friendship are very similar to our business values. Being there when you need us, being interested in your well being and having a "sow and thy shall reap" view to the business relationship.

6. We'll take your call after business hours.

7. We'll work late to get your proposal out.

8. We'll work tirelessly with you to get the right deal working our suppliers as much as is needed to help you get a great value solution.

9. We'll have an "everything telecomms approach" for you and "then some" - we have even recently included a full multi-media suite for one client who liked our approach to the provision of the telecomms solution.

10. We don't shout from the rooftops about every good deal we do, we are always very busy! If you need references in your area or your field, we are sure we can help.

11. Our approach is that no reasonable request with us will be refused. This has helped us secure some fantastic new business via other technology partners who wanted us to include voice into their offering.

12. We care, we are fair and we'd like to take care!