12 Excellent Reasons ...

1. Trust

M12 Solutions are a trusted provider of communications products and services who's track record goes back to 1988. Our longest standing customer is Coda SciSys of Chippenham who first dealt with Andrew Skipsey that year. Since then Andrew and his team have been responsible for over £20M of new communications spend by customers. M12 Solutions approach is one of openness and ensuring every project is completed on time with complete customer satisfaction.

2. Value

M12 Solutions are an organisation that leverages the buying power of its key business partners. We use the volumes of business we generate to create a bespoke discount adjustment to reflect our reduced costs of sale. This helps to ensure our customers get an excellent deal for products and services.

3. Response

M12 Solutions respond to requests for additions moves and changes in the timescale that you need, we can provide prices for minor works the same day and can arrange engineering visits - usually within 48 hours. Systems can sometimes be installed within 2 weeks and we are available for assistance out of standard business hours.

4. Credibilty

The Customers that M12 Solutions account manage are a true testament to our ability to provide and then serve; They include major financial institutions, non governmental bodies and many SME businesses. Many of these have been received our account management support for over 10 years. Many are mission critical and complex contact centre environments. In all our experience is in the provision of services which exceed 50,000 voice ports.

5. Cost Savings

Since we at M12 Solutions set up our own call billing and network services we have been able to demonstrate meaningful monthly call cost savings for 100% of customers who have received our call audit. This side of M12 Solutions is growing at a fantastic rate mainly due to the tier 1 call quality and the added value aspects of our proposition - "we are not just network"

6. Bespoke Hardware Maintenance

M12 Solutions recognise that every business is different, they have different priorities and work different hours and even if they work standard business hours, they often want work done to repair faults in the evening. M12 Solutions can tailor an agreement to provide the right level of cover with a flexible pricing structure that reflects size and commitment. Fault logging and tracking is web enabled and customers can view service level reports.

7. The Best Products

Through our key business partners we can provide Avaya, Mitel and Splicecom Telephone systems, Extreme, Cisco and H.P. DataComms, Opal Mistral and BT are our Tier 1 Carriers. We provide CallMedia CTI and have top partnerships for Unified Messaging, UPS and Call Management systems. All the relationships are provided with top tier support and wherever appropriate as "indirect supply with direct touch".

8. Outstanding Partnerships

M12 Solutions is the largest business supply partner of Azzurri Communications, who are now the UK's largest independent communications firm with a turn over of £120m and employing over 600 people across the country. Azzurri are also an Avaya Platinum Partner which means M12 Solutions from our desks at Azzurri's Fareham premisis can deal with all your Avaya Requirements.

9. One Stop Shop Approach

Firms tell us that it is so refreshing to be able to deal with one organisation for all their communications needs - From cabling, to network, From training to call centres - We have it covered and with great credentials. So many firms find it irritating that their network or IT provider cannot address related issues across the business. M12 Solutions are almost unique in the breadth of our provision.

10. Cost of Sale Approach to Price

Would you like the best discounts around? Then all you have to do is help us to reduce our cost of sale, widen the scope of what we provide to you, give us excellent payment terms and commit for the long term. We understand that every procurement process is unique, however we do reward through lower costs, those who embrace our products and services sooner and with a lower cost to us through the sales process.

11. Added Value

Many firms talk about adding value then fail to deliver. M12 Solutions provide regular e-updates, invitations to product seminars, refer appropriate publications and also refer other firms who can assist our customer. We are prepared to provide board level advice and consultancy and will help fund joint case studies. M12 Solutions even have a scheme in place to properly reward customers who refer new opportunities to us.

12. Nice People Who Really Care

M12 Solutions are interested in your success, you will then become a loyal customer for the long term - but only if we are professional. M12 Solutions have demonstrated through attaining Investor in People status that we are serious as a business about continually improving through the development of our people. We understand that we have to be continually pro-active in the way we provide account management to our customers. But we also understand that is how we talk to you, how we respond to requests and how we provide help. Thia is the foundation to the business friendships that are built as the years pass.