The M12 Solutions complete portfolio complements the requirements of Public Sector Organisations, NGO's and other Public Funded Bodies. With the ever increasing drive to secure products and services which will improve service delivery as well as reduce running costs and communications related overheads, such organisations need to deal with new generation firms such as M12 Solutions in order to drive through improvements.

It has been the experience of the M12 Solutions team that our experience and service levels provided to the traditional very demanding companies such as outsourced contact centres, serviced offices and "big business" are now required for public funded organisations.

Typically their requirements include:

• Contact Centre experience and expertise to help provision improved customer service levels and implement best of breed call handling technology.
• The ability to dovetail new technology such as Voice over IP onto the side of legacy systems in order to provide more versatile expansion, applications such as audio conferencing and also to link sites for voice over an IP Wan
• A consultative service to identify where savings can be made with often hundreds of telephone lines and phone bills
• A One Bill approach to the provision of line rental, call charges and broadband to include the main sites and down to tele-workers
• The provision of engineering services with a short lead times to undertake additions moves and changes.
• Virtual team members to be "on tap" to help the internal Comms and IT teams when there are holidays, sickness and training causes of absence which requires a back up service.

Our longest standing customer in this arena is Business Link Wessex where we account manage their maintained base of Avaya Index systems and their CTI which does contact centre blending for inbound calls and e-mails. They also have a "One Bill" solution for their Call Traffic, Exchange lines and also their Tele-workers analogue, ISDN and Broadband lines.