The requirements of organisations who are involved in UK wide prompt distribution of their products or who provide carriage to such firms is real combination of demands which requires a level of service which complements the more focused areas of M12's telecoms supply.

Distribution customers, from our experience are:

• Multi - site and therefore require a UK-wide presence for the provision of telecoms products and services.
• Users of many network services spread over their sites and therefore require an audit service and ultimately the provision of a "One-Bill" Solution.
• Potential users of Voice over IP because with today's technology we can make all sites appear as one for system management.
• Very demanding and require continuous prompt service levels for additions, moves and changes.

M12 Solutions biggest customer in this area has over 850 telephone endpoints across almost 70 sites and the business receives call billing which allows interrogation down to users and sites. It is important to recognise that M12 supplies and maintains the voice systems.