M12 Solutions can provide telephone system maintenance for most phone and data-comms systems you might have installed. We work through a few key business partners who will deliver support within your required service levels.

Dedicated Experienced In-House SpliceCom and ShoreTel Engineers

M12 Solutions are proud to have their own in-house SpliceCom and ShoreTel engineers - working under M12's sister support company Comm21. These engineers are fully qualified and certified by SpliceCom and ShoreTel respectively. They have installed hundreds of systems, and maintain the majority of these on a daily basis.

We have a broad range of experience, from installing complex multi-site phone systems supporting thousands of people, right down to the smaller sub 10 user phone systems. We also stock most of the common phones and hardware for the systems, can replace parts within 4 hours of a fault occuring, and remotely fix problems within a few minutes.

Click for:

• SpliceCom Support
• ShoreTel Support

Do you currently have an old INDeX phone system? Click Here.

The support M12 Solutions can provide you will include:

• Like with like pricing for maintenance services which is very competitive
• Subsidised maintenance pricing when we look after your network requirements
• Web based fault reporting and tracking
• Out of hours ability to log faults
• Ability to get a more prompt response for serious problems
• Cover for multi-product across multi sites under one agreement
• Regular performance reviews
• Proactivity for system development or replacement
• Further development of the "single source" approach

M12 Solutions employees have been responsible for the acquisition of over 40,000 maintained voice ports through the last 10 years.

Voice systems we are able to provide close account management include:

• SDX Range (1988 - 1995)
• INDeX  - 1996 ->
• Definity - level 6 - 1997 to Communications Manager - Current
• Meridian - All
• ISDX / Realtis - 1990 ->
• Mitel - 1997 ->
• Toshiba - All
• Panasonic - All Digital Products
• Samsung - All
• Splicecom - All
• ShoreTel - All

Data Comms

Data Comms maintenance can be arranged in two formats, parts included or excluded. Products we can provide a support package for include:

• Routers and switches from all main manufacturers
• Firewall equipment (when under 2 years old)
• Servers, Desktops, Laptops and computer peripherals

All maintenance we provide is backed by ISO quality procedures, well located and properly trained and experienced engineers, and all with excellent references when required.

FREE Phone System Maintenance Quotation