M12 Solutions are able to provide tailored advice to clients who have multiple sites. We consider the communication systems which are already in place, what the business aims are, and then provide a cost effective recommendation on what technology can be provided to help our customers deliver excellent service and response to their customers.

M12 Solutions's approach is innovative and gaurantees a ROI whilst providing your employees and customers with a cutting edge communications solution that not many of your competitors will have.

A Multi-site solution from M12 Solutions

• VoIP phone system that appears as one throughout the different sites
• Free inter site calls
• Transfer calls between sites
• Resilience as config is backed up across the different sites
• Call analysis from all sites on wallboards or a web interface
• Call recording at each site
• Easy management as there is only one config to manage

How it works

• A phone system call server at each site, with local extensions connecting to this.
• A resilient SDSL or Leased Line WAN connection at each site.
• A MPLS solution for the WAN connection to expand the local LAN across the sites.
• The call servers link up to each other over the MPLS.
• (The call logger (if required) either installed at one site, or at each site depending on the size of the company.)
• Complete - A multi-site telecommunications solution.

Why link phone systems for multi-site organisations?

• Improves business efficiency as well as communication to customers. This is because calls can be directed to the relevant person across the entire organisation, through the use of a single internal telephone directory.
• FREE calls between sites. No longer pay thousands a year on calling mobiles or landlines for people in different sites.
• Streamline your communications. Don't ask customers who have mis-dialled at site to redial a different landline, instead transfer them directly to an internal extension at the other site - for FREE.
• Consolodate the call analysis for all sites into one managable system.
• Have the main business telephone number ring extensions across multiple sites.

What could M12 Solutions provide?

• The VoIP Phone System for each site or just simply VPN VoIP phones for smaller sites.
• The WAN data connectivity for each site (SDSL/ Leased Line 2Mb/s to 1Gb/s).
• The MPLS VPN service that enables the inter-site communication without expensive and difficult-to-manage VPN router hardware.
• The ISDN 2/ ISDN 30/ SIP (pure VoIP line) telephone lines that connect to whichever site(s) as required.
• A One-Bill solution for all sites that includes: Calls, lines and internet connectivity charges.
• Full professional services to ensure that the installation goes smoothly and ensures you are up and running quickly.
• Training to the end-users on key multi-site phone features, and training to the IT administrator on how to perform simple tasks such as adding new phones, groups or distribution patterns.
• Support and maintenance for each site's communications to ensure that problems are dealt with within our SLA target time

Multi-Site Communications Enquiry