M12 Solutions can provide maintenance for most telephone and data-comms systems you might have installed. We work through a few key business partners who will deliver support within your required service levels. The support M12 Solutions can provide you will include:

• Like with like pricing for maintenance services which is very competitive
• Subsidised maintenance pricing when we look after your network requirements
• Web based fault reporting and tracking
• Out of hours ability to log faults
• Ability to get a more prompt response for serious problems
• Cover for multi-product across multi sites under one agreement.
• Regular performance reviews
• Proactivity for system development or replacement.
• Further development of the "single source" approach.

M12 Solutions people have been responsible for the acquisition of over 40,000 maintained voice ports through the last 10 years.

Voice Systems

Voice systems we are able to provide close account management include:

• SDX Range (supplied 1988 to 1995)
• INDeX (1996 to current)
• Definity (level 6 -1997 to Communications Manager - Current)
• Meridian - All Products
• ISDX / Realtis - (1990 to current)
• Mitel (Products from 1997)
• Toshiba - All Products
• Panasonic - All Digital Products
• Samsung - All Products
• Splicecom - All Products

This is by no means the complete list of systems we can arrange maintenance for.

Data Comms

Data Comms maintenance can be arranged in 2 formats, parts included or excluded. Products we can provide a support package for include:

• Routers and Hubs from all main manufacturers
• Firewall equipment (when under 2 years old)
• Desktops, Printers and Servers

All maintenance we provide is backed by ISO quality procedures, well located and properly trained and experienced engineers and all with excellent references when required.