Business Productivity

If you're responsible for managing Groups or Departments delivering Service, Support or Help Desk facilities, be your customers internal or external, maximiser provides many advanced features to make your life easier. Call Distribution, Skills Based Call Delivery, Call Queuing with entry/update messages and definable limits, Call Recording, Call Routing based on CLI, multiple Music-on-Hold zones, Administrator Monitoring & Assist are all supported as standard. In addition, by adding visibility of real-time queue information through Desktop Clients (for Windows & Mac OS X) and/or Wallboards (Windows only), business critical Information for reviewing current performance and planning for the future can be delivered.

SpliceQueue Desktop Client

The SpliceQueue Desktop Client provides accurate, up-to-date information on how many calls are currently holding, wait time for those calls held in queues - and who they are - real time user status and their response times. A Desktop Client can be configured to present this information for a single Department - or all Departments. SpliceQueue can also provide a visual warning when certain pre-defined queue parameters are exceeded, for example, if a queued call were to exceed your target wait time.

MultiQueue Walllboard 

The MultiQueue Wallboard provides a real-time view of calls for up to eight separate Departments plus a total for all Departments. Designed to be run on large wall-mounted plasma screens and PC monitors, the MultiQueue Wallboard clearly shows the number of active and queueing calls, total number of calls answered/abandoned and the longest/average queue times. The MultiQueue Wallboard can be run in conjunction with, or instead of, the SpliceQueue Desktop Client , providing a clear, up to the second view across all queues.