ShoreWare Professional Call Manager is a desktop computer application that integrates with the ShoreTel phone system. It helps streamline, improve accuracy, and enhances the overall productivity for every user with the ShoreWare Professional Call Manager.

The feature-rich, advanced functionality in the Professional Call Manager makes it ideal for the communication worker and serves as an integral part of ShoreTel's end-to-end unified communications (UC) solution.

Highlights

• Inetgrated softphone
• Conduct clear, person-to-person video calls
• Find and connect to people fast
• Manage voicemail and contacts through Microsoft Outlook
• Add intelligence to your calls
• Utilise IM and open up more opportunities to communicate

Features

• Face-to-face high quality video meetings
  • Reduce travel expenses
  • Improve collaboration
  • Build stronger relationships and make remote workers feel part of the team
  • High quality video with a resolution of up to 640 x 480
  • Minimal latency and high resiliency to congested networks
• Instant Messaging
  • Contact people in remote locations
  • Communicate when a voice call is too intrusive
  • Have side bar conversations
  • Support for multiple members of an IM
  • Save chat history
  • Escalate a chat to a phone call in one step
• Fast access to contacts
  • QuickDialler gives you rapid access to directories or your personal Microsoft Outlook contacts
  • QuickDialler searches your directory and Outlook Contacts as you type, giving you a drop down list selection of phone numbers (work, mobile, home) for click-to-dial access
• Define routing and answering preferences
  • Configure different settings to handle calls or voicemail greetings when you are "in" or "in a meeting" or "out of the office".
• IT department friendly
  • One single interface reduces training efforts
  • One installation process
  • Single application to install
  • No additional servers to deploy and maintain
•  Add intelligence to you calls
  • Users can define call handling on specific incoming telephone numbers
  • Add routing to incoming calls based on the incoming number and time of call.
  • Calls can be sent to voicemail, a specific number or announced Find Me