ShoreWare Personal Call Manager is a desktop computer application that integrates with the ShoreTel phone system. It helps streamline, improve accuracy, and enhances the overall productivity for every user with the ShoreWare Personal Call Manager.

By using the Personal Call Manager you can realise better communications and hope to improve customer service out of the box.

Highlights

• Find and connect to people fast
• Manage voicemail and contacts through Microsoft Outlook
• Access key information such as voicemail in one window with tabbed content
• Continue to be communicable whilst away from the desk
• Minimise end user training with a single, customisable interface

Features

• Call Management
  • See and manage up to 16 calls in the same interface
  • Quick access to whisper, intercom and other features
  • QuickDialler gives you rapid access to directories or your personal Microsoft Outlook contacts
• Web Conference
  • Ability to easily transform a phone call into a Web sharing session on the fly. For instance to work on a document with the caller and improve collaboration
• Outlook Integration
  • Manage voicemail and contacts
  • Listen, replay, forward and save voicemail right from your inbox.
  • Call contacts straight from Outlook
  • Define call handling from a meeting/ appointment request
• Define routing and answering preferences
  • Configure different settings to handle calls or voicemail greetings when you are "in" or "in a meeting" or "out of the office".
• IT department friendly
  • One single interface reduces training efforts
  • One installation process
  • Single application to install
  • No additional servers to deploy and maintain
•  Customisable interface
  • Customise the information view for the way you work
  • Tabbed contents allows access to all key features in one window
  • The window can be docked on the side of your screen to avoid interference with other desktop applications