The ShoreWare Operator Call Manager is a computer desktop applications that is ideal for receptionists and other users who receive large call volumes and often route calls through to different users.

The Operator Call Manager allows you to manage high-volumes of calls in a cost-effective way, providing your callers with a professional, personalised service.

The customisable interface allows you to configure the view according to the way you work. Also, as the Operator Call Manager shares the same single interface as the Personal or Professional Call Manager, there is decreased training efforts required for all your company.

Highlights

• Advanced call management features raises productivity
• One single interface reduces training efforts for all users
• Virtual operator capabilities reduce staffing requirement
• Detailed caller information allows users to deliver a higher level of service
• Office Anywhere feature allows users to work competently from home

Features

• Virtual Operator
  
  • Allows an operator or executive assistant to manage call flow from any location
  • Can use live operators
  • Use an auto attendent for backup
  • Allows a multi-site call response to be managed from a single location
• Office Anywhere
  
  • Operators and assistants cam work from home
  • Answer and transfer calls just as if they were in the office
• Transferring Calls
  • When transferring a call, the operator can see if an extension is available, then select the call, and drop it onto the free extension to complete the transfer
• Directories
  • Provides access to dynamic, online directories
  • Allows routing inbound calls to extensions, mobile phones and home phones at the click of a button
• Call Coverage Features
  • Extension monitoring
  • Drag and drop call transfers
  • Call pick-up
  • Instant Messaging and presence information allows an operator to contact a user before transferring a call to them