VoIP

   A very basic overview of VoIP and the impacts it will have on your business.

   Local Loop Unbundling

   Learn about the development that will create one of the biggest changes in the telecom's industry.

   About M12 Solutions

   An overview of the company and an insight into the full range of communication products and services we provide.

   VoIP with WiFi

   Read about the latest development in VoIP technology and how Wireless VoIP can change your business.

   SpliceCom

   A look at the innovative business phone system created by the inventors of the legendary Index system.

   Shoretel

   The latest business telephone system. Learn how Shoretel's huge success in the USA is making waves in the UK.

   Call Recording

   A look at a hardware solution for recording the calls of your employees and ensuring you are compliant with UK regulations

   Low Cost Call Recording

   Introducing Opal Replay. A low cost method of recording your agents calls which requires no additional hardward

   The Latest Call Centre Headsets

A short review and spec sheet on the very latest headset from industry leader senheiser.

   Predictive Dialer

A look at one of the best network dialers currently available. Essential reading for call centre managers.