Below are a number of guides on various communication products, services and technologies
VoIP
A very basic overview of VoIP and the impacts it will have on your business.
Local Loop Unbundling
Learn about the development that will create one of the biggest changes in the telecom's industry.
About M12 Solutions
An overview of the company and an insight into the full range of communication products and services we provide.
VoIP with WiFi
Read about the latest development in VoIP technology and how Wireless VoIP can change your business.
SpliceCom
A look at the innovative business phone system created by the inventors of the legendary Index system.
Shoretel
The latest business telephone system. Learn how Shoretel's huge success in the USA is making waves in the UK.
Call Recording
A look at a hardware solution for recording the calls of your employees and ensuring you are compliant with UK regulations
Low Cost Call Recording
Introducing Opal Replay. A low cost method of recording your agents calls which requires no additional hardward
The Latest Call Centre Headsets
A short review and spec sheet on the very latest headset from industry leader senheiser.
Predictive Dialer
A look at one of the best network dialers currently available. Essential reading for call centre managers.