M12 Solutions has a growing reputation in providing network based pay as you use applications. We source our predictive dialing from Ultra Communications, The Leading Provider of Pay-As-You-Talk Network telephony and Network Contact Centre Solutions

The predictive dialler provides you with industry leading performance guaranteed to help you optimise agent performance. The Ultra Network Predictive Dialler is a fully functional, top performing, location independent solution capable of operating on a per campaign basis, in various modes from full predictive, to power dialling and preview modes.

As well as being a fully functional, top performing predictive dialler, its network nature makes it geographically independent thereby enabling services to be shared across sites and giving virtual call centre capability. Ultra's Network Predictive Dialler (NPD), provides businesses with an advanced outbound dialling capability based on a Pay As You Talk price model.The sophisticated outbound call management capabilities improve agent effectiveness, allow flexibility in managing operational costs and leverages the investment you may have already made in your current technology and infrastructure. Our Unique Support Service that supports the dialler solution, assists your call centre to improve and enhances agent productivity, while reducing costs and enabling you to get more results with less manual FTE.

Key features summary

• No risk, no CapEx start-up
• Flexible Pay-As-You-Talk models
• Easy integration in days
• Proactive campaign management
• Ability to scale up & down to suit business needs
• In-built Disaster-Recovery and business continuance
• Virtual contact centre capability permits multiple-sites/remote workers/home-working