12 Solutions have extensive experience providing complete communications solutions for contact centres. Working with our major business partners' CCT for Cisco and Avaya voice systems and Callmedia for the Call Blending and Management. Plus using the network from BT and Opal Telecom we are able to provide comprehensive and mission critical telecomunication systems and all the appropriate network services. Such installations have, typically over 50 agents and are sometimes multi-site.

M12 Solutions also has a growing reputation in providing network based pay as you use applications such as predictive dialling from Ultra Communications and network based call recording from Opal Telecom. Plus we can provide a network based contact centre which does not even need any on-site equipment.

For sites which have typically, fewer than 60 agents where there is a smaller budget we supply the Splicecom Maximiser which can work with Callmedia or the lower entry cost, SpliceApps and SpliceQueue products.

Our Contact Centre solutions include mission critical inbound call centres to outbound predictive dialling for over 100 agents. Customers range from wealthy Financial services organisations to start ups where creative introductory rentals have allowed the business prosper in the early weeks.

Key attributes which define M12 Solutions provision of Contact Centre Solutions include:

• Using our experience in providing successful systems and projects to help new clients move smoothly to a new environment.
• The fact we understand the major business drivers to required to help Contact Centres improve their overall performance including profitability.
• The fact we ensure every project undertaken is a real success, through excellent project management, project communications and we even involve account managers to help through the project phase.

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