M12 Solutions enters its 8th year in business
Now firmly established as the regional VoIP phone system provider of choice as well as being a trusted provider of all telecoms services, M12 Solutions enters its 8th year in business. From a platform of well proven customer service excellence and telecoms expertise, M12 will be building on solid foundations to develop further and become ever more valued by its client base.
Managing Director, Andrew Skipsey reflects on an excellent 12 months of trading and development for the business. "Apart from a very welcome increase in our new business wins, our new custom built Client Portal, Keep21 is helping to differentiate our ability to support client's need for help with a very quick responses and giving them complete visibility of communications around their issues. Plus we are now back into a world of solid finances after securing better supplier rates, careful management of costs as well as the upturn in business. Last year's figures provided sensible profitability and half way through this financial year we are well ahead of target".
The business is undertaking a number of initiatives to develop furthe. Shirlaws, the acclaimed business coaches have been engaged to help the business plan its next stage of managed growth, new financial and legal professionals are closely engaged with the business as well as business partnerships which provide enhancements to the business portfolio.
M12's ambitions for Year Eight:
- To seek out and attain the premium business opportunities which work so well for us and our clients.
- To further enhance our reputation with our long standing and loyal clients by helping them to develop best telecoms practice.
- To increase our communications to our target geographical and vertical markets as well as the growing and multi-site firms we've always served well.
- To develop our people and bring into the business new skills to make the above happen.
We are also convinced that our core partnerships with SpliceCom and ShoreTel as well as providing an excellent value Network Services desk remain key to our financial success. The re-investment of success into professional and client services is sure to help us further.
Andrew continues, "It really feels like I have been in this place before. Back in 1995 when I was a director of Southern Telephones we went through a buy-out and former IBM ers Jim Thatcher and Dave Bramley bought in. We then grew the business from £3m to £11m over five years, rebranded as Sotel and we "rode the wave" as businesses moved to the new generation of phone systems. Right now there is a similar "new wave" emerging where our latest VoIP systems and fast and low cost network services can drive differentiation and increased profitability for clients. We'll follow many of the same methods. The key then also follows for today, and that is to help clients make decisions easily and for us to be backed by an outstanding reputation for the longer term."
"What is certainly true is that many businesses who re-invent themselves towards the end of recessionary times do end up enjoying major success. £12m of annual sales by 2012 might be an ambition thwarted by the recession but it's a great target to go for, for the next few years." | 
