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Hidden Costs with Unlimited Call Packages | News | M12 Solutions

Beware of Business 'Unlimited' Call Packages

 27th Nov 2009

In recent times there has been a buzz around so called 'Unlimited Call Packages', where telco's are advertising unlimited calls for business to UK landlines, UK mobiles and some UK Non-Geo numbers (0845/0870). However with closer inspection these packages are found to increase your costs, sign you up to minimum spend commitments and lengthy contracts; not exactly what you expected.

Some of these call packages require that you sign up every line to them. This can attribute thousands of pounds to your standing monthly rentals/ fees before you start.

BT Business One Plan

  • Requires a 24 month commitment.
  • Requires a minimum spend commitment of either £200, £500, £5,000, £30,000, £100,000, £200,000 or £500,000 per year!
  • Maximum of 100 lines allowed.
  • Charges a monthly subscription fee per line for the unlimited calls. This ranges from £12.50 to £15 per month per line, and is on top of your circa £12-15 per month line rental!

How the BT Business One Plan charges could add up:

  • 30 channels of ISDN 30: 30 x £15.19 = £455.70 per month (required)
  • BT Business One Plan Subscription: 30 x £14 = £420.00 per month
  • BT Business One Plan Call Commitment: £30,000 per year
  • Higher call charges outside the package allowances

What to look out for:

  • Minimum Spend Commitments
  • The monthly subscription which is on top of your monthly line rental to take advantage of the deal
  • Fair usage policy that can restrict:
    • Inclusive calls up to 1hr, after which they will be charged at standard rates
    • The number of 'unlimited minutes' to an actual figure, after which they will be charged at standard rates
  • Hidden call set-up charges, attributing a cost to every call no matter whether the length was 1 second or 1 hour.

The M12 Solutions Standard Call Package

M12 Solutions believes that customers should only pay for the calls they make. This is guaranteed to be the most cost effective route for most customers.

  • No minimum spend commitments
  • No monthly subscription charge per line on top of your line rental
  • No call set up charges
  • No penalties for not meeting spend commitments
  • Just pay for your line rental and call charges at very competitive rates

Why not speak to us now about how we can minimise your call spend.

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