Business Telecoms News - M12 Solutions

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Corporate Solution for BT & Bristol & West

2 Dec 2005

One of our long standing azzurri clients needed a mission critical move of their enormous Definity G3R which serves their Bristol Parkway Call Centre. Various BT options had been considered before a proposal put forward by M12 Solutions became the preferred route. M12 had in 2^nd user stock another similar sized and vintage system which allowed a transitioned move without any downtime. Peter Steward of BT Global Solutions says "That without Andrew's help at the last minute BT would have found themselves in a very difficult situation, once again he has come up trumps on this contract"

Splicecom Maximiser and Callmedia Predictive Dialing

2 Dec 2005

M12 Solutions achieves another

first. We took an order for the supply of the latest Callmedia Predictive Dialler for Insurance Dialogue, an emerging over 50's focused telephone based insurance business who are based in Bournemouth. Initially the dialer was configured for 10 agents connected to the Maximiser which serves the inbound call centre and the main business. However the concept has already proved to be so successful the dialer was quickly doubled to 20 agents with another 10 being planned shortly. M12 Solutions worked closely with Callmedia to provide a three month rental prior to Insurance Dialogue making their purchase. Andrew Skipsey says "With Callmedia being a

product from azzurri's development team also at Manor Court we were able to create an innovative and commercially attractive deal which worked for our customers unusual implementation". M12 also provides all the network services for Insurance Dialogue.

Splicecom Award Winners

2 Dec 2005

M12 Solutions were one of 8 award winners at the Splicecom Annual Reseller day held in October. We won the award for "Best Multisite Solution" for the sale of 19 Maximiser systems to Howard Smith Paper. The systems have replaced BT Featurenet and provide comprehensive on site functionality coupled with the multi site connectivity and resilience. M12 Solutions have also dealt with all of their network services and liaisons with BT to transfer over the Featurenet numbers. "Maximiser was the best available technical Solution for Howard Smith" says Allan Packer who won the business for M12, "Because there are no other systems available which combine one site appearance with true remote survivability." The systems span the UK with the most northerly site being Aberdeen.

A General Overview

2 Dec 2005

What a busy 3 months! On top of some of our fantastic new contract wins outlined beneath we are continually trying to maintain high standards of response to keep our customers happy and loyal. In addition to new business wins, M12 's recurring income has increased to over £100k per month which helps our financial position, we are going Ltd early in the New Year and we expect to have our new web site up and running before Christmas. I attended CityIT which is a supplier forum held on the cruise Liner Aurora. There are quite a few excellent new opportunities which are being followed up now. Our clients overall understanding of communications technology is really increasing. We now educate IT and other business directors less these days, as most people now understand the power of Skype and expect all the functionality of their mobile phones to be available on the new office based system. M12 Solutions is growing. In January we are welcoming a new member of our operations team, David Stevens who will help Kevin with project co-ordination and provisioning network requests. Later in the first quarter we expect to build our sales team.