M12 Solutions has a long-standing track record of serving in the financial services sector with a variety of communications needs. These include various contact and call centre solutions, as well as the provision of specialist network services.

Our case studies include:

• A financial services firm who has over 450 inbound non-geographical numbers, many 'golden', where we have provided comprehensive network based IVR, call handling and reporting applications. They pay no management fee and receive a monthly call rebate. The same firm purchased their large Avaya contact centre, CallMedia Management Information System, Predictive Dialling and Call Blending. UPS and 8 Hour Battery Back Up.
• A sub-prime mortgage reseller who purchased a 50 seat contact centre software solution which was installed onto an Avaya Definity platform in an existing Serviced Office Environment. We undertook design meetings, liaison and RoI projections for over 1 year! Since then the system has been installed and allowed them to grow through a time when they had to deal with FSA Compliance.
• A Major Building Society where we supplied their head office phone system for 800 users and we also look after the maintenance of their Customer Services Centre which houses over 600 staff members. Our services also include Predictive Dialling and Call Blending and we have a track record of working with this customer going back to 1995
• An independent mortgage advisor with 50 call centre agents who are using automated dialling technology, they found our outbound call charges to be most attractive with the service guarantees they require