Sometimes M12 Solutions sells directly online in an E-Commerce environment, or a payment is made through an electronic money organisation such as PayPal or Google Checkout.

This page outlines the important points of reference for customers when trading in this envrionment. These points are no means our formal terms and conditions which you are bound to for any sale. The full terms and conditions are available on request.

Delivery of Systems

Our lead time is usually 5 to 8 weeks, although for smaller systems, and/or where the network services and cable structure are already in place, we can often install within 2 weeks from the time your order is processed.

Delivery of additional works items including handsets and headsets and other peripherals. Our lead time is usually 24-48 hours and our pricing will include delivery. Often if you place your order before 1 p.m. you can escalate your order to have a next day delivery if we have the item in stock, or if we can arrange appropriate dispatch from our supplier.

Returns

If the product we supplied was not as described, did not provide the functionality sold or described in our proposal, we will provide a full no quibble refund. We would expect the item to be in an "as new condition" apart from opened packaging. All instructions and other contents of the provided goods must be returned. Returns for any other reason must be agreed with the sales person who sold the product to you.

Payment  for systems, they will have payment terms set out within the proposal and they are included in the section - "The basis upon which we do business." Which is available to view on request, if you have yet to receive our proposal.
For minor works, telephones and peripheral items, if you have a credit account then we would expect to receive payment within 14 days of presenting you with the invoice unless there is prior written agreement for extended terms between us.
You can pay us via a bank transfer, our bank details will be found on your invoice, by cheque, which should be received to allow payment to be cleared within your credit terms, or via credit card.
Credit card payments can be taken using the Google Checkout payment system. Additional security checks may need to be undertaken before we allow you to make a credit card payment. Usually credit card payments are accepted if you do not cheque or BACS/CHAPS transfer access.
Process
An email invoice will be sent to you through Google Checkout, where you will need to register/ login to your account and pay through there. All of your confidential credit/debit card details are securely held in your Google account area, that M12 has no access to.
Credit card payments to M12 mean that funds do not clear with M12 for approx 5 days after you complete the process.
None of the above delivery and payment statements above compromise your credit card guarantee or the terms of The Sale of Goods Act.
Sometimes, M12 will not provide goods or services without pre-payment or deposit if you do not already have a credit account set up with M12 Solutions Ltd. If you are purchasing a new system from M12 or plan to purchase additional items for the first time from M12 , do allow us to go through the process here of opening an account for you.