More companies are recognising the benefits of recording calls as part of their business solution. Recording calls can help you maintain and monitor the efficiency and quality of your staff, reduce legal risks to your company and meet FSA compliancy obligations.

Advantages for My Business

• It's simple to use
  The call recorder is by far one of the simplest recorders on the market to operate. The interface for finding calls must be both straightforward and powerful because there is no point in recording thousands of calls if you cannot locate them. Our call recording solutions allow you to easily search for calls by date, time, duration, extentsion, agent, caller ID, dialed number.
  
• You can listen to live conversations
  You will be able to see lines that are currently recording on the voice recorder PC. The PC, running easy-to-use Windows-based software, enables you to click on active lines so that you are able to listen to both sides of the conversation.
  
• It's cost effective
  You don't pay to record or retrieve call information once you paid for your hardware.
  
• Peace of mind
  As the recorded data is automatically backed-up and data is safe and secure. You can store your recordings indefinitely on your network or on a DVD.
  
• Quality
  Replay call recordings are top quality, to ensure that all information is captured.
  
• Cradle to Grave recordings
  Gain an insight into the entire caller experience, from the moment a call is placed in the queue. Reports can be generated to enable call centres and other organisations to analyse call patterns and understand call trends (based on recorded call traffic).
• Intelligent
  The voice recorder can handle all of your calls being recorded simultaneously. The extensive search facility will retrieve recorded calls from the server or network as well as calls archived on DVD or online storage which can hold up to 90,000 hours on a single recorder.