M12 Solutions undertakes a comprehensive survey of its customer base. We asked a series of questions relevant to how organisations want to be looked after by their communications supplier. We attained 84% overall, which we are delighted with. Have a look at the responses we gained which are detailed in the credentials section. We will try to make improvements in all areas and perhaps next year the response may exceed 90%.
Enhancements to our network services have been put into place in January. Our customers can now include their line rentals and we are able to provide a complete one bill service. We have already started to take over the BT services for over 80 lines in the first 2 weeks, with 240 lined up for the next few weeks. We reduce rental charges by between 5% and 15% however it is the provision of the one bill which we are finding is a major attraction for our customers. Another new service is for customers to be able to view their itemised bill on-line the next day after calls have been made. Already, 50% of our customers have requested their log-on details to view calls, reports and graphs associated with their call details. | 
